Shipping policy

Shipping Policy
Last Updated: 03/03/2025

Thank you for shopping with [Your Store Name]! We are committed to providing you with quality products and an excellent shopping experience. Please read our shipping policy carefully before making a purchase.

1. Order Processing Time

  • Orders are processed within 1-5 business days after payment verification.

  • Processing times may vary during high-demand periods or holidays.

  • You will receive an order confirmation email with tracking details once your order has been shipped.

2. Shipping Times & Delivery

  • Estimated shipping times:

    • Local Orders (Within South Africa): 5-10 business days

    • International Orders: 10-25 business days

  • Delivery times may be affected by factors beyond our control, such as customs delays, weather conditions, or courier service disruptions.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination and package weight.

  • Free shipping may be available for orders over [Insert Amount] ZAR.

  • Any applicable customs duties or taxes are the responsibility of the customer.

4. Tracking Information

  • A tracking number will be provided once the order has been shipped.

  • You can track your order using the link provided in your confirmation email.

5. Shipping Delays & Issues

  • If your order is delayed beyond the estimated delivery timeframe, please contact our support team at [Your Contact Email].

  • In rare cases, international shipments may experience customs clearance delays. Unfortunately, we cannot control these delays.

6. Incorrect Address & Undeliverable Packages

  • Please ensure that your shipping details are correct before placing an order.

  • We are not responsible for orders shipped to incorrect addresses provided by customers.

  • If an order is returned due to an incorrect address, the customer may be required to cover additional shipping fees for reshipment.

7. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they have been marked as delivered.

  • If you suspect your package has been stolen, please contact the carrier or your local authorities.

8. Contact Information

If you have any questions about our shipping policy, please contact us at:

  • Email: admin@goldenpark.co.za

  • Phone: +27 68 646 5509

  • Live Chat: Available on our website during business hours

Thank you for choosing NOVA-PULSES! We appreciate your support and look forward to serving you.